A critical part of manufacturing and selling cement is ensuring the product meets the required quality standards. If anything goes wrong, it can be highly disruptive - and very expensive to fix.
Product quality and performance
We have a national UKAS-accredited testing laboratory at Chipping Sodbury which delivers accurate and consistent analysis of concrete, aggregates and asphalt and is now providing a commercial service for external customers. We have introduced ‘best agent’ call identification in our customer service centres to direct calls to the most appropriate agent, and we have made improvements to our order and despatch systems to ensure customers receive the right products at the right time and are invoiced correctly.
The number of customer complaints received fell from 448 to 408.
We continue to invest in development of new products, either working with external partners or HeidelbergCement’s global research and development department.
Division | Business/activity | Product/service | 14001 | 50001 energy | 9001 quality | 18001 Health and safety | 6001 Responsible sourcing |
Hanson Cement | |||||||
Bulk cement products | Grey, White blended | yes | yes | yes | yes | yes | |
Packed products | Cement, ready-to-use mortar, concrete, asphalt, aggregate and sand | yes | yes | yes | yes | yes | |
Hanson Concrete | |||||||
Ready-mixed concrete | Concrete, mortars, dry silo mortar, screed and Ecoplus | yes | yes | yes | yes | yes | |
Hanson Aggregates | |||||||
Aggregates | Sand, gravel, crushed rock and recycled aggregate | yes | yes | yes | yes | yes | |
Marine aggregates | Sand and gravel | yes* | yes | yes* | yes* | yes | |
Natural stone products | Bath stone masonry and Portland stone | yes | yes | yes | yes | yes | |
Hanson Asphalt and Contracting | |||||||
Asphalt | Hot rolled asphalt, stonemastic asphalt and asphalt macadams | yes | yes | yes | yes | yes | |
Contracting | Highway maintenance, road surfacing and MoD works | yes | yes | yes | yes | N/A | |
*Conforms to ISM code/SMS